Privacy Policy

1. Information we collect

Depending on how you interact with Magnolia, we may collect information such as:

Contact information

• Name
• Email address
• Telephone number
• Home address
• Emergency contact information

Reservation information

• Requested stay dates
• Suite preference
• Number of nights
• Companion information
• Arrival and departure information
• Flight information where transportation is requested
• Special requests

Procedure and recovery information

Because Magnolia provides post-surgical recovery accommodations, we may ask for limited information necessary to understand and coordinate your stay, such as:

• Type of procedure
• Procedure date
• Surgeon or healthcare provider
• Surgical facility
• Anticipated discharge information
• Mobility or accommodation needs
• Whether professional nursing support may be required or requested
• Relevant dietary restrictions or food allergies

We request only information reasonably related to coordinating your stay, safety, accommodations and requested services.

Payment information

When you make a payment, payment information may be processed by our payment-processing provider. Magnolia may receive information regarding the transaction, such as payment status, transaction amount, date and limited payment-method information. We generally do not directly store complete credit or debit card numbers when payments are processed through a third-party payment processor.

Communications

We may retain information you provide when communicating with us by website form, email, telephone, text message or other communication channels.

Website and device information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visits
• Referring website
• General location information
• Website interactions

We may use cookies and similar technologies for website functionality, analytics, security and performance.

2. How we use information

Magnolia may use personal information to:

• Respond to inquiries and availability requests
• Determine suite availability
• Create and manage reservations
• Process payments
• Coordinate check-in and check-out
• Coordinate airport, procedure and recovery-related transportation
• Coordinate meals and reasonable dietary accommodations
• Understand accommodation and mobility needs
• Coordinate requested recovery-support services
• Communicate regarding a reservation or stay
• Coordinate access for approved companions, visitors or outside service providers
• Respond to safety or emergency situations
• Maintain business and transaction records
• Improve our website and guest experience
• Prevent fraud, misuse or security incidents
• Comply with applicable legal obligations
• Establish, exercise or defend legal rights

We will not use information about your procedure or recovery needs for unrelated advertising purposes without appropriate authorization or consent.

3. Professional nursing and other providers

Magnolia provides recovery accommodations and non-clinical hospitality and concierge support.

Professional nursing and certain other professional services may be independently provided by separately retained, appropriately qualified professionals or third-party providers. They are not provided by Magnolia.

When you request or authorize such services, limited information may need to be shared with the selected provider to coordinate the requested service.

A professional provider may separately collect information directly from you and may maintain its own records. Information collected directly by an independent nursing or other professional provider is subject to that provider's own privacy practices and applicable legal obligations.

Guests may also arrange care with a qualified provider of their choice.

4. When we may share information

Magnolia does not sell your personal information for money.

We may disclose information when reasonably necessary to:

• Process reservations or payments
• Coordinate transportation or requested services
• Work with service providers that support our website or business operations
• Coordinate services you have requested or authorized
• Respond to emergencies
• Protect the safety or rights of guests, staff or others
• Prevent fraud or unlawful activity
• Comply with applicable law, court orders or lawful governmental requests
• Complete a business transaction such as a merger, acquisition, financing or sale of business assets, subject to applicable law

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

5. Emergency situations

If we reasonably believe that a guest is experiencing a medical or safety emergency, we may provide relevant information to emergency medical services, 911, healthcare professionals, the guest's designated emergency contact or others when reasonably necessary to respond to the situation.

6. Cookies and analytics

Our website may use cookies and similar technologies to:

• Operate website features
• Remember preferences
• Understand website usage
• Measure website performance
• Improve visitor experience
• Maintain security

Some analytics or website-service providers may collect information through these technologies according to their own privacy policies.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

7. Marketing communications

If you choose to receive promotional communications from Magnolia, we may use your contact information to send information about Magnolia services, offers or updates.

You may opt out of promotional email communications using the unsubscribe method provided in the communication or by contacting Magnolia.

Opting out of marketing communications does not prevent Magnolia from sending communications necessary to manage an existing inquiry, reservation, payment or stay.

We will not use information about your specific surgical procedure or recovery needs to personalize unrelated marketing without appropriate permission.

8. Text messages

If Magnolia offers text-message communications, we may use the mobile number you provide for reservation updates, transportation coordination, arrival information and other communications related to your inquiry or stay.

Marketing text messages, if offered, will be subject to any additional consent required by applicable law.

Message and data rates may apply depending on your mobile provider.

9. Information security

Magnolia uses reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Guests should avoid sending highly sensitive information through unsecured communication channels unless requested and an appropriate method has been provided.

10. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including managing reservations, maintaining business and transaction records, resolving disputes and complying with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Information no longer reasonably required may be deleted, anonymized or securely retained as required by law or legitimate business needs.

11. Your privacy choices and requests

Depending on applicable law and the circumstances, you may contact Magnolia to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Update your contact information
• Delete certain information where appropriate
• Stop sending promotional communications

Some information may need to be retained to complete a reservation, maintain required business records, comply with legal obligations, resolve disputes or protect legitimate rights.

We may take reasonable steps to verify your identity before processing certain privacy requests.

12. Children's privacy

Magnolia's website and recovery services are not directed toward children for independent use.

We do not knowingly collect personal information directly from children through the website for marketing purposes.

Information concerning a minor companion or guest should be provided only by or with the involvement of the minor's parent or legal guardian where appropriate.

13. Third-party websites and services

Our website may contain links to third-party websites or services.

Magnolia is not responsible for the privacy practices, security or content of third-party websites or services. We encourage users to review the privacy policies of those providers before submitting personal information.

14. HIPAA and healthcare information

Magnolia provides recovery accommodations and non-clinical hospitality and concierge services and should not be assumed to be a healthcare provider or HIPAA-covered entity solely because limited procedure or recovery information is requested for purposes of coordinating a guest's stay.

Professional nursing or healthcare providers involved in a guest's care may have separate privacy obligations, including obligations under healthcare privacy laws where applicable.

This Privacy Policy does not replace any separate privacy notice that a healthcare provider may be required to provide.

Regardless of whether a particular privacy law applies, Magnolia treats information concerning a guest's procedure and recovery needs as sensitive and seeks to limit its collection, use and disclosure to legitimate accommodation, safety and service-coordination purposes.

15. Changes to this Privacy Policy

Magnolia may update this Privacy Policy periodically to reflect changes in our website, services, business practices or legal requirements.

When material changes are made, the revised Privacy Policy will be posted on the website with an updated effective date.

Continued use of the website or services after an updated policy becomes effective is subject to the revised policy to the extent permitted by law.

16. Contact us

Questions, concerns or requests regarding this Privacy Policy or Magnolia's handling of personal information may be directed to:

• Magnolia Recovery & Wellness Suites
• Houston, Texas, approximately 10 minutes from the Texas Medical Center
• Email: hello@magnoliarecoverysuites.com
• Phone: (832) 305-5325
• For the privacy and security of recovering guests, Magnolia's residential street address is not publicly displayed on the website.