Terms & Conditions

1. About Magnolia

Magnolia Recovery & Wellness Suites provides post-surgical recovery accommodations and non-clinical hospitality, transportation, meals, concierge assistance and related recovery support in Houston, Texas.

Magnolia is not a hospital, surgical facility or emergency medical facility.

Professional nursing and certain other professional services may be independently provided by separately retained, appropriately qualified professionals or third-party providers. They are not provided by Magnolia and are arranged separately from Magnolia's accommodation services.

2. Website information

We make reasonable efforts to keep information on this website accurate and current. However, website content is provided for general informational purposes and may change without notice.

Information concerning suites, amenities, services, availability, pricing, packages, transportation, meals and other offerings is subject to availability and confirmation at the time of reservation.

Website photographs, illustrations and descriptions are intended to reasonably represent Magnolia's accommodations and services but may not reflect every detail available during a particular stay.

3. No medical advice

Information provided on this website is not medical advice and should not be used to diagnose, treat or manage a medical condition.

Nothing on the website creates a physician-patient, nurse-patient or other healthcare-provider relationship between you and Magnolia.

Questions concerning:

• Whether you are medically appropriate for recovery outside a hospital or medical facility
• Postoperative care requirements
• Medications
• Wound or incision care
• Complications
• Mobility restrictions
• Required nursing care
• Recovery timelines
• Surgical outcomes

should be directed to your surgeon, physician, nurse or other appropriately licensed healthcare professional.

In a medical emergency, call 911 or seek appropriate emergency medical care.

4. Professional nursing and third-party services

Professional nursing services may be available onsite through separately retained, appropriately licensed independent providers. They are not provided by Magnolia.

Independent professional nursing and wellness services may be available through separately retained, appropriately licensed providers. Availability, eligibility and scope of services are determined exclusively by the applicable provider and may require a separate assessment, provider order, consent, agreement and payment.

Unless expressly stated otherwise, professional nursing and other independently provided professional services are arranged separately from Magnolia's accommodations and may require separate agreements, consents, scheduling and payment.

Guests may also arrange care with a qualified nurse or nursing provider of their choice, subject to reasonable Magnolia property-access, privacy and safety requirements.

Nothing on this website should be interpreted as requiring a guest to use a particular nursing or professional service provider.

5. Availability requests

Submitting an availability request through the website does not create or confirm a reservation.

An availability request allows Magnolia to review requested dates, suite availability and other information necessary to respond to the inquiry.

A reservation becomes confirmed only after Magnolia confirms the reservation and receives the required reservation deposit or full payment.

Availability may change until a reservation is confirmed.

6. Reservations and payments

Reservations are subject to Magnolia's applicable Booking Terms and Guest Agreement.

Magnolia recovery stays currently require a minimum stay as stated on the website.

A 25% non-refundable reservation deposit is required to secure a confirmed reservation.

Unless otherwise stated in the confirmed reservation:

• The remaining balance is due 7 days before check-in.
• Reservations made within 7 days of check-in require payment in full at booking.
• Additional services requested beyond the confirmed package may result in additional charges.

Guests should review the applicable Booking Terms before submitting payment.

Accepted payment methods are Zelle, Cash App, bank transfer, credit card and Klarna.

7. Pricing

Prices displayed on the website are stated in U.S. dollars unless otherwise indicated.

We make reasonable efforts to ensure pricing is accurate. In the event of an obvious typographical, technical or system error, Magnolia reserves the right to correct the error before confirming a reservation.

Published package prices, promotions and special rates may be subject to specific eligibility requirements, dates and availability.

The final price applicable to a reservation will be presented or confirmed before payment.

Professional nursing and other separately provided professional services are not included in Magnolia accommodation pricing unless expressly stated.

8. Cancellations and rescheduling

The Magnolia reservation deposit is non-refundable.

Additional cancellation, rescheduling, surgery-date-change and reservation-credit provisions are governed by the Booking Terms and Guest Agreement applicable to the reservation.

Because surgical schedules may change, guests should notify Magnolia as soon as reasonably possible when a procedure is postponed, canceled or rescheduled.

9. Transportation information

Where transportation is included with a Magnolia accommodation package, it is limited to the recovery-related transportation described in the applicable package or reservation.

Included transportation does not constitute unlimited personal transportation.

Additional transportation may be subject to availability and additional charges.

Transportation times shown or discussed are estimates and may be affected by Houston traffic, weather, surgical discharge times and other circumstances outside Magnolia's reasonable control.

10. User responsibilities

When submitting information through the website, you agree to provide information that is accurate and complete to the best of your knowledge.

You may not:

• Use the website for unlawful purposes
• Submit fraudulent reservation requests
• Impersonate another person
• Attempt to gain unauthorized access to the website or its systems
• Introduce malicious software or harmful code
• Interfere with website operation or security
• Scrape, copy or systematically extract website content without authorization
• Use Magnolia's name, content or branding in a misleading or unauthorized manner

We may restrict website access where reasonably necessary to protect Magnolia, our guests, our systems or other users.

11. Intellectual property

Unless otherwise indicated, the Magnolia website and its original content, including text, graphics, logos, photographs, designs, branding, page layouts and other materials, are owned by or licensed to Magnolia and are protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial purposes related to evaluating or obtaining Magnolia's services.

You may not reproduce, distribute, modify, publish, commercially exploit or create derivative works from Magnolia's protected website content without prior authorization, except as permitted by law.

12. Privacy

Your use of the website is also subject to Magnolia's Privacy Policy.

The Privacy Policy explains how Magnolia collects, uses, shares and protects personal information submitted through the website or in connection with an inquiry or reservation.

Because Magnolia serves post-surgical guests, certain information submitted through the website may relate to a procedure, recovery needs or requested accommodations. Please review the Privacy Policy before submitting such information.

13. Third-party websites and services

The website may contain links to, integrations with or information about third-party services, including payment processors, transportation services, professional service providers or other businesses.

Third-party services may be governed by their own terms, privacy policies and agreements.

Magnolia is not responsible for the content, availability, security or privacy practices of third-party websites or services that Magnolia does not control.

14. Testimonials and guest experiences

Testimonials, reviews and guest experiences displayed on the website reflect individual experiences.

Individual recovery experiences vary.

Testimonials should not be interpreted as guarantees of a particular medical, cosmetic, surgical or recovery outcome.

Where photographs, testimonials or identifiable guest stories are used by Magnolia, appropriate permission will be obtained as required.

15. No guarantee of medical or recovery outcomes

Magnolia does not guarantee:

• A particular surgical result
• A complication-free recovery
• A particular healing timeline
• A particular cosmetic outcome
• That staying at Magnolia will improve the medical outcome of a procedure

Magnolia provides an environment and services designed to support the guest's recovery experience. Medical decisions and treatment remain the responsibility of the guest and the guest's licensed healthcare providers.

16. Website availability

We aim to keep the website available and functioning properly but cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, technical problems, third-party services, security issues or circumstances outside Magnolia's reasonable control.

We may modify, suspend or discontinue website features when reasonably necessary.

17. Disclaimer

To the extent permitted by applicable law, the website and its informational content are provided on an “as available” basis.

Magnolia makes no guarantee that website content will always be error-free, complete or continuously available.

Nothing in these Terms excludes or limits obligations or liability that cannot legally be excluded or limited under applicable law.

18. Limitation of website liability

To the extent permitted by applicable law, Magnolia will not be responsible for indirect, incidental, special or consequential losses arising solely from use of, or inability to access, the website.

This website limitation does not replace or modify any rights, obligations or liabilities established under a confirmed reservation, Guest Agreement or applicable law.

Nothing in these Terms is intended to waive liability that cannot legally be waived.

19. Changes to these Terms

Magnolia may update these Terms periodically to reflect changes to the website, services, business practices or applicable requirements.

Updated Terms will be posted on this website with a revised effective date.

Changes will apply prospectively to website use after the updated Terms become effective, except where otherwise permitted or required by law.

Terms governing an existing confirmed reservation will be determined by the agreements and policies applicable to that reservation.

20. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Any additional venue, arbitration or dispute-resolution provisions should be governed by the applicable reservation or Guest Agreement where such provisions have been properly adopted.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

22. Contact

Questions regarding these Terms & Conditions may be directed to:

• Magnolia Recovery & Wellness Suites
• Houston, Texas, approximately 10 minutes from the Texas Medical Center
• Email: hello@magnoliarecoverysuites.com
• Phone: (832) 305-5325
• For the privacy and security of recovering guests, Magnolia's residential street address is not publicly displayed on the website.